Help & FAQs / Mobile App

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How do I contact customer support through the mobile app?

You can reach out to CoinList support directly from the app.

  • Open the app and navigate to your Profile page.
  • Tap the settings icon in the top-right corner.
  • Select ‘Open Support’ to reach our support team for further assistance.

Other Mobile App Questions

What should I do if the mobile app crashes or freezes?

Reinstall the app. If the issue persists, submit a ticket here.

Can I trade tokens directly in the mobile app?

Yes! We currently support buying, selling, and deposits for 150+ of the best cryptocurrencies with more tokens being supported weekly.

Where can I download CoinList mobile app?

You can download the IOS app from the Apple App Store here.

You can download the Android app from the Google Play Store here.


Can I use both the old and new CoinList mobile apps?

No, the old mobile app has been discontinued and removed from the Google Play and Apple App Store. For the best experience, we recommend updating to the new CoinList mobile app.

Can I receive push notifications for token updates?

Yes. You can enable push notifications for updates related to your tokens.

To turn them on:

  • Open the app and navigate to your Profile page.
  • Tap the settings icon in the top-right corner.
  • Toggle on Push Notifications to start receiving token updates.

I’m having trouble logging in on the mobile app. What should I do?

Try to log in using our website, coinlist.co. 

Ensure MFA is enabled for your account.

If you can log in using our website, reinstall the app and try again. If the issue persists, submit a ticket here.

Is KYC verification available directly in the mobile app?

On iOS: You can sign up and complete KYC directly within the app.


On the Android app, once you tap signup, you will be redirected to the CoinList website to register a CoinList account and KYC.

How can I participate in a token sale through the mobile app?

Token Sales participations are currently unavailable on the mobile app. We expect to add this feature very soon.

What can I do with the CoinList mobile app?

Features on CoinList's IOS App:

  • Sign in and 2FA
  • Passkey
  • Sign up and KYC directly within the app.
  • Crypto Deposit
  • Buy/Sell
  • Fiat Deposit(completed through a secure in-app browser window): When depositing Fiat, you’ll be redirected to a secure browser window inside the app. This connects you to our payment provider without leaving the app.
  • View your wallets and all assets
  • Historical graphs, stats, and the current price of a token

Features on CoinList's Android App:

  • Sign in and 2FA
  • Buy/Sell
  • Fiat Deposit(completed through a secure in-app browser window)
  • View your wallets and all assets
  • Historical graphs, stats, and the current price of a token

Can I sign up for CoinList using the mobile app?

Yes. 

On iOS: You can sign up and complete KYC directly within the app.

On the Android app, once you tap signup, you will be redirected to the CoinList website to register a CoinList account and KYC.

What are the minimum device requirements for the CoinList mobile app

For the iOS app, you will need a device with iOS 18.0 or later


For the Android app, you will need a device with Android 7 or later.


Who can use CoinList mobile app?

Most people can use the CoinList Mobile App! As long as you have a compatible device and reside in one of our supported jurisdictions. 


Please visit coinlist.co/legal for more information on support jurisdictions.


What is the One-Time Code?

This is the MFA (Multi-Factor Authentication) code you have set for your CoinList account. Open the MFA app that you configured with CoinList (Ex, Google Authenticator, Duo Mobile, Microsoft Authenticator) and you will find a newly generated code.


What if I no longer have access to my MFA device or the backup codes?

If you no longer have access to your MFA device, you may be able to go through our automatic and fast-lane 2FA review process by selecting "Lost your 2FA?" after logging in through a web browser here: https://coinlist.co/login.

If you do not see this, please submit a support ticket for assistance and instructions. You will not be able to access your account until this process is complete. 

The "Verify your email" code didn't work - What do I do now?

The first time you log in to the CoinList mobile app, you will be asked to verify your email to approve your device. A code will be sent to your email. This code is different from your MFA code. Ensure you copy the code from the most recent email, and that the correct code is typed in. 


If you're still running into issues, please submit a ticket here.

How do I set up MFA on the mobile app?

MFA or 2FA is also known as a one-time code on the CoinList mobile app. To use the CoinList mobile app, you must set up 2FA using device Passkey or an authenticator app (eg, Authy, Google Authenticator) through the website. CoinList does not support SMS-based 2FA.


Enable Two-Factor Authentication

Setting up 2FA on the mobile app requires a device passkey. The mobile app does not support 2FA setup using an authentication app. Passkey is currently only supported on the CoinList iOS app, and with Android support coming soon.


If you prefer using an authenticator app for 2FA or you use an Android device, you can choose to set up 2FA through our website. Once you have successfully enabled 2FA, you can begin using the generated 2FA code on the mobile app. For more information on enabling 2FA using the CoinList website, see here.

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