How long do ether transactions take?

Which blockchains and assets are supported by CoinList?

Do not send funds in to CoinList via any other chain that is not supported, such as BEP20 or TRC20. If you do this you risk losing your funds.

We may be unable to perform a recovery of funds sent via the incorrect network. If we are able to recover the funds, there will be a charged fee. Please see our fee page for more information.

Please do not trust previous transactions you have made as a source for your deposit address. CoinList and other exchanges may update and change the receiving address on your account after it has been used.

Withdrew funds to the incorrect address?

Once you have confirmed a withdrawal from your CoinList account the transaction is initiated and sent to the blockchain, after this the funds are no longer on CoinList's platform. Due to the nature of blockchain these funds cannot be reversed or recovered by CoinList. If you know the end user of the address, please try and contact them for help retrieving funds.

Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. Please see the additional risks associated to investing in and sending cryptocurrencies here.

Memo ID

CSPR deposits require a number called the "tag," "memo," or "transfer ID" to be sent with your deposit in order for funds to be credited to your account. If you deposit CSPR without it, your deposit will be lost and cannot be reclaimed.

STX and SEI deposits also require a memo ID. It may be referred to as a "memo" or "tag" on other exchanges. Only deposit using wallets that support this field. If in doubt, start with a small test deposit.

What To Know

Different exchanges have varying policies for crypto transfers, which you should review before initiating any transactions. Prior to submitting a withdrawal from your CoinList wallet, it is important to confirm the receiving wallet address. 

Fees 

CoinList does not charge additional fees for depositing or withdrawing crypto.

However, for withdrawals, the respective blockchain will charge gas/fees to process your transaction onchain. Please note that these fees are not paid to CoinList or the custodian. 

​

When withdrawing, after you click "Review", you will see the gas fee here:

The amount shown here is an estimate.

The actual network fee will vary and will be displayed in your withdrawal confirmation.

If withdrawal fees are increased during periods of high demand, this will be displayed above your withdrawal:

See our Fees and Limits page for more information: https://coinlist.co/fees. 

Initiate a Crypto Withdrawal 

• Select Wallets from within the navigation panel.
• Select the wallet for the asset you would like to withdraw.
• Click the “Withdraw” button. 
• Paste the “Recipient Address” into the required field. 
• Input the amount you would like to withdraw. 
• Preview the withdrawal details. 
• Initiate your transfer. 

I transferred funds to/from the incorrect address. What do I do now?

Once you have confirmed a deposit to or withdrawal from your CoinList account, the transaction is initiated and sent to the blockchain. After withdrawals are initiated, the funds are no longer on CoinList's platform. Due to the nature of blockchains, these funds cannot be reversed or recovered by CoinList. 

Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. Please review the additional risks associated with investing in and sending cryptocurrencies by reading Risks of Investing in Virtual Currencies.

Supported Networks

CoinList currently only supports select networks. It is important to research the network you are using before placing a transfer. To see what networks CoinList supports, read our Supported Networks article. 

Why have I not received my withdrawal?

Visit our Status Page to check for any ongoing maintenance, delays and updates.

Is your withdrawal a large amount?

There may be a checkpoint in place to manually verify and approve your transaction if your withdrawal is beyond $10,000 USD. This is a security safety feature in place to ensure you are withdrawing to the correct address because once a withdrawal has left CoinList we are unable to recover funds.

​

This will be reviewed within 24 business hours.

Once a transaction has been pushed on-chain you will receive your Transaction Hash. Using this you will be able to track and monitor the transaction entering your nominated receiving address.

Each transfer will require a number of “confirmations” before the receiving address confirms the transfer as successful.

This may vary depending on the receiving wallet and token/blockchain used.

For example, on average;

• Bitcoin requires 6 confirmations, this can take anywhere from five minutes to four hours depending on Bitcoin network activity.
• Ethereum and ERC-20 tokens require 30 confirmations, which may take approximately five minutes. However, if the network is experiencing temporary congestion this may up to four hours or longer.

​

Where can I see the confirmations?

• By clicking “View Transaction” in your CoinList wallet you can monitor this from the block explorer. For example, a transaction on Ethereum using Etherscan:

​

If you’re continuing to have issues or have any questions, please raise a support ticket here.

In general, a wallet is a program that enables users to send and receive digital currency and track their balances and transactions. They also store important security information: your public and private keys. There are several types of wallets: Hardware, Software, and Online. Hardware wallets store a user's private keys on a hardware device like a USB. Trezor and Ledger are popular hardware wallet brands. Software wallets run as an app on your phone or desktop. Online wallets run in the cloud and are accessible from any computer or smartphone in any location. 

CoinList offers online wallets. 

We also use the term "wallet" to describe your U.S. dollar account. 

No, there are no fees for using CoinList wallets to store your crypto. If you make a crypto withdrawal, you will need to pay the applicable network fees which are not paid to CoinList or our custodian partners.

Yes! CoinList works with a number of highly vetted 3rd party custodians and wallet providers including Anchorage, Bitgo, Gemini Custody, Finoa, Copper, Coinbase Prime, and Fortress Trust to ensure the security of your assets. 

Funds held in cold storage are covered under the insurance policies of our custodian partners. Please note, not all funds are held in cold storage at all times. 

Yes. 

For withdrawals, you should re-confirm the withdrawal address plus the network supported on both your 3rd party exchange wallet and CoinList prior to submitting a withdrawal. Exchanges have various policies for crypto deposits, and the sending addresses don't always match the receiving addresses. We recommend you designate a return address for which you hold the private keys. CoinList is not responsible for transfers being appropriately credited to your account at a 3rd party exchange. We advise you to double-check the warnings on both the exchange you are sending from and CoinList before making these transfers.

In the meantime, you can find our supported assets and blockchains here.