FAQ

Photo uploads may be rejected for the following reasons:

• Blurry or low-resolution images (common on older devices)
• Shadows or glare covering important details
• Cropped, partial, or incomplete documents
• Screenshots instead of original documents

Tips to avoid rejection:

• Use good lighting
• Ensure all four corners of the document are visible
• Upload physical documents in PDF format

Screenshots and photos of photos are not accepted.

From time to time, CoinList is required to re-verify users to:

• Ensure transactions align with expected account activity
• Refresh due diligence records
• Confirm that user risk classifications remain accurate or are updated if needed

To complete re-verification, visit:

https://coinlist.co/verify-identity

Follow the instructions in your account. Once re-verification is completed, access to the platform will be restored.

If you do not wish to re-verify, you may withdraw your virtual assets at any time.

KYC requirements for companies include:

• Legal name of the entity
• Country and state of incorporation
• Company type
• Incorporation date
• Incorporation location
• Company address
• Information on major shareholders (any individual or entity owning 10 percent or more)
• Documentation confirming major shareholder ownership
• Information about the authorized signatory
• Selfie of the signatory
• Photo of a government-issued ID for the signatory
• Signatory’s occupation

Additional requirement for U.S. entities:

• Tax ID number

KYC requirements for individual users include:

• Full name
• Country and state of residence
• Residential address
• Date of birth
• Selfie and liveness check
• Photo of a government-issued ID
• Occupation

Additional requirements for U.S. residents:

• Social Security Number (SSN)
• Phone number

In some cases, you may be required to provide a Proof of Address (PoA).

1. What documents can I use as Proof of Address?

Accepted documents (issued within the last 3 months) include:

• Utility bills (electricity, gas, internet, telephone bills)
• Bank or credit card statements
• Government issued letters
• Rental agreements

All documents must clearly show your full name, residential address, issue date, and the name of the issuing institution.

2. Can I use a document from a digital bank or e wallet?

Yes, as long as it includes:

• Your full name and residential address
• The issuing institution
• A visible issue date (within the last 3 months)

Some e-wallets do not include address details. These documents will be rejected.

In some cases, you may need to provide proof of your source of funds.

1. What can I submit if I’m unemployed, a student, retired, or a stay at home parent?

If you're not currently earning income (for example, student, unemployed, retired, or stay at home), you can submit one or more of the following:

• A recent bank statement showing incoming funds (for example, from family, pension, scholarships, grants)
• A signed letter from a family member supporting you, along with their bank statement or proof of income and occupation
• Proof of savings from a prior job or pension fund

All documents must clearly show your full name and be issued within the last 3 months.

2. What can I submit if my income comes from freelance work, crypto trading, staking, or other online earnings?

• Exchange statements showing income history
• Payment receipts or platform statements (for example, Upwork, Binance, Coinbase)
• Wallet history with incoming funds and transaction references

All documents must be issued within the last 3 months. Use physical documents in PDF file format. Screenshots and photos are not accepted.

What is an accredited investor?

Accredited investors meet standards defined by the US Securities and Exchange Commission which allow them to invest in certain private securities offerings. Most startups raising money do so from accredited investors only.

The SEC web site contains the full definition. In general, any of the following would meet the standard:

• Individuals with annual income over $200K (individually) or $300K (with spouse) over the last 2 years and an expectation of the same this year
• Individuals with net assets over $1 million, excluding the primary residence (unless more is owed on the mortgage than the residence is worth)
• Individuals that currently hold certain professional designations e.g. Series 7 License
• An institution with over $5 million in assets, such as a venture fund or a trust
• An entity where all owners are accredited investors

In order to invest through CoinList, you may need to complete identity verification and KYC/AML (Know Your Customer/Anti-Money Laundering) checks. The specific level and requirement for KYC depend on the eligibility requirements for each sale. These checks apply equally to U.S. and non-U.S. residents. In general, you will need to provide name, address, a selfie, and a government-issued ID image.

No, participation in the sale requires completion of KYC/AML (Know Your Customer/Anti-Money Laundering) checks for all participants.

We will display payment information when you complete your registration for the Token Sale. Eligible purchasers can pay with Tether (“USDT”) or USD Coin (“USDC”). Payments made in USDT or USDC will equate to the value of one United States Dollar ("USD") regardless of fluctuations in USDT or USDC.

You must also have sufficient ETH in your wallet to cover the Ethereum network gas fees when submitting your transaction. If your wallet does not have enough ETH for gas, your transaction will fail even if you have enough USDT or USDC to fund the purchase.

Please allow a few minutes for transactions to be reflected in the purchase UI after submitting payment.

In order to be eligible to participate in a First Come First Served sale, users must fund their CoinList Wallet with the minimum purchase amount in USDC or USDT, as well as pass KYC verification.

Once the sale begins, users will be prompted to submit a purchase request, with a minimum limit set. You can not submit a purchase request that is larger than the amount of USDC or USDT that you hold in your funding wallet.

Allocations will be selected on a first-come, first-served basis. Any user who submits a purchase after the supply is exhausted will receive their funds back in their CoinList Wallet within 5 business days of the sale’s conclusion.

Filling up from the bottom maximizes the number of individual participants in a sale while still allowing for participants with more capital to express their demand. Using a water-filling mechanism, allocations are distributed evenly from the bottom up, so each participant receives an equal amount first, before larger allocations are gradually filled. For more information on how it works, see here.

Users who are not selected to receive an allocation will receive the funds back to their funding wallet within 5 business days of the sale's conclusion.

CoinList is committed to following all applicable regulatory guidelines. As a result, CoinList will not be able to offer tokens for purchase to unsupported jurisdictions found on our Legal page.

You can find jurisdictional eligibility details for each token sale on its deal page.

What is a passkey?

Passkey is an additional security step used when signing in. After you enter your password, you confirm the sign in using your device (Face ID, Touch ID, fingerprint, or device PIN). This helps protect your account from unauthorized access and phishing.

How do I set up a passkey?

When you choose to set up a passkey for your CoinList account:

1.CoinList will ask you to confirm the setup.

2.You will be prompted to use a device that can store the passkey (phone, tablet, or computer).

3.You confirm using Face ID, Touch ID, fingerprint, or your device PIN.

4.The passkey is saved on that device (or in its secure cloud sync, if enabled).

What happens if I lose access to my passkey?

If you lose access to the device where your CoinList passkey is stored (for example, you lost your phone or you no longer have access to the device that created the passkey), you will not be able to sign in with that passkey.

To reset your passkey, contact Support.

We’ll ask you to complete an account verification process. Once verified, we can reset your passkey so you can set up a new one.

Step 1

Download and install an authentication app for your phone or tablet. Some options:

• Google Authenticator (Android · iOS)
• Duo Mobile (Android · iOS)
• Microsoft Authenticator (Android · iOS)

Step 2

1. Sign in to your CoinList account from a browser.
2. Click your profile in the top right corner.
3. Go to Settings.
4. In the Accounts section, turn on the Authenticator app toggle.
5. A QR code and a setup key will appear on the screen.

Step 3: Connecting your authenticator app

1. Open your authenticator app.
2. Add a new account and choose the option to scan a QR code or enter a setup key.
3. Scan the QR code shown in CoinList or enter the setup key manually.
4. The app will start generating a 6 digit code for your CoinList account.

Step 4: Confirm and save your backup codes

1. Enter the 6 digit code from your authenticator app where prompted in CoinList and click Enable or Set up.
2. Save your backup codes in a safe place. If you lose access to your phone, you can use these codes to regain access to your account. Backup codes are unique to each account owner.

You are all set. The next time you log in to CoinList, you will be asked for a new 6 digit code from your authenticator app after you enter your password.

If you have lost access to your 2FA device, you can use one of your account backup codes that you were asked to save after setting up two-factor authentication.

If you no longer have access to these backup codes or have used all of them, please submit a support ticket here for assistance and instructions.

If you have lost access to your MFA device, do not attempt to create a new account. CoinList does not accept duplicate accounts. If you create a duplicate account, it will be closed and you will have to proceed with a MFA reset on your original account.

Attempting to create a second account is in violation of our Terms of Service; Any violation of the Terms of Service may result in indefinite suspension of services and closure of a user's account.

The new CoinList wallet interface currently supports Ethereum mainnet only, with the following assets:

• USDC
• USDT
• ETH
• ACU, ALIGN, AXL, BARD, BCUT, BDXN, BICO, BTR, BTRST, BZZ, CFG, CLV, CQT, CXT, CYBER, EFI, ENSO, ETHFI, FLIP, FLK, G, GAL, GODS, GOG, HMT, IMX, KING, LBTC, MASA, MOCA, MSN, NIBI, NIL, NU, NYM, OBOL, OCEAN, OFC, OGN, ONDO, PLAY, PROPS, PSTAKE, QRDO, RLY, SD, T, TAP, TRIBL, TST, USDE, VEGA, WEETH, WSTETH, WCT, XZK, ZKL, ZAMA

If you send:

• An unsupported asset (even on Ethereum mainnet), or
• A supported asset using an unsupported network (for example, USDC on Base)

The assets will not appear in the CoinList wallet interface.

How can I access these assets?

Your CoinList wallet is non-custodial, which means you control the private key for the wallet address. You may be able to access the asset outside of CoinList by exporting the private key and importing it into another wallet that supports the asset or network used.

How to export your private key

Important: Exporting your private key is a security risk. If you export your private key, you will be able to use it with other wallet applications. However, if you lose this key or it is stolen, you will permanently lose access to your wallet and all funds. Make sure to store it securely and never share it with anyone. If someone gets access to it, they can control your wallet and funds, and this will be outside of CoinList’s control.

Steps:

1. Log in to your CoinList account
2. Go to Profile
3. Select Settings
4. Click More
5. Select Export private key
6. Read the warning carefully and make sure you understand the risks, then click I accept.
7. Click Copy key

Reminder: CoinList cannot reset, recover, or protect your wallet if your private key is exposed or compromised.

The CoinList wallet currently supports:

• USDC
• USDT
• ETH
• ACU, ALIGN, AXL, BARD, BCUT, BDXN, BICO, BTR, BTRST, BZZ, CFG, CLV, CQT, CXT, CYBER, EFI, ENSO, ETHFI, FLIP, FLK, G, GAL, GODS, GOG, HMT, IMX, KING, LBTC, MASA, MOCA, MSN, NIBI, NIL, NU, NYM, OBOL, OCEAN, OFC, OGN, ONDO, PLAY, PROPS, PSTAKE, QRDO, RLY, SD, T, TAP, TRIBL, TST, USDE, VEGA, WEETH, WSTETH, WCT, XZK, ZKL, ZAMA

All supported assets operate only on the Ethereum mainnet.

If you send an unsupported asset, or send a supported asset on an unsupported network or chain, it will not be reflected in your CoinList wallet interface.

If you believe you completed an incorrect transfer, please follow this FAQ: Sending unsupported funds or funds on an unsupported network

CoinList has transitioned from a custodial model to a fully non-custodial, onchain model. Because of this, how you access your previous balance depends on which assets you held.

If you held USDC or USDT in your old CoinList wallet, you will see an option in the Wallet page to transfer these funds into your new CoinList non-custodial wallet.

This transfer is processed as a withdrawal from the legacy platform, so standard CoinList withdrawal fees apply. You can view the current fees at https://old.coinlist.co/fees.

Once the transfer is completed, your USDC or USDT will be fully onchain and under your control.

If you held assets other than USDC or USDT, you will see a Withdraw button in the Holdings section. Clicking Withdraw will take you to https://old.coinlist.co/, where you can view your old CoinList wallet and withdraw those funds from the legacy platform. Standard CoinList withdrawal fees apply.

The new CoinList wallet is a non-custodial, onchain wallet embedded directly into the CoinList platform.

When you log in to CoinList and go to the Wallet page, you will see a wallet with your address and balance. This is your CoinList Self-Custody Wallet.

You fully control this wallet and its private keys. CoinList does not hold custody of your funds in this wallet and cannot access or move them on your behalf.

The CoinList wallet allows you to:

•Hold supported crypto assets on chain

•Fund and participate in token sales

•Send and receive crypto assets directly from your wallet

Because this wallet is non custodial, you are responsible for securing access to it.

As shared in our recent announcement, CoinList has transitioned to a fully non custodial, onchain model. As part of this shift, several custodial products have been phased out, and the Karma program is currently paused while we rethink it.

We have taken snapshots of all users’ Karma history and tiers. With CoinList moving onchain, we are giving Karma a full rethink and exploring what comes next. The future structure of Karma has not been finalized yet.

We expect big updates next year and will issue an official announcement with full guidance once there is a confirmed direction.

As shared in our recent announcement, CoinList has transitioned to a fully non custodial, onchain model. As part of this transition, there were several important changes to Staking and onchain offers: • Staking and onchain offers were wound down by November 30, 2025. • We will introduce non custodial ways to participate in similar opportunities in the future.

Final rewards for assets enrolled in autostaking (AXL, SOL, CSPR, SUI) and onchain offers (LBTC, USDe, weETH, wstETH) were paid out by November 30, 2025.

For more information on how Trading, Staking, and other products were impacted by the transition, please refer to our Next Evolution of CoinList Help Center articles.

You still own all of the tokens you previously held on CoinList including any tokens that have yet to be distributed or unlocked.

We are reviewing the best path for future token unlocks and distributions as we complete the migration to non-custodial wallets. Our primary focus is to ensure a smooth and secure process for users who are still awaiting tokens. Every user will receive the tokens they are entitled to.

There may be different distribution methods for each token depending on network. We will provide clear instructions as the distributions occur. Please be alert to communications via CoinList.

COINLIST WILL NEVER ASK FOR YOUR PRIVATE KEY. YOU SHOULD NEVER SHARE YOUR PRIVATE KEY WITH ANYONE.

CoinList has transitioned to become fully non-custodial and onchain. We have simplified the product to focus on one core job: helping people access high-quality token sales and offers and receive tokens directly into wallets they control.

Instead of holding assets in CoinList custodial wallets, you will now have access to a non-custodial wallets. You hold your own keys and control your funds - CoinList does not have access to your funds. These wallets are provided in partnership with Privy.

If you previously held assets in CoinList custody, we have provided a process to migrate them in a simple and safe way.

As shared in our recent announcement, CoinList has transitioned from a custodial model to a fully non-custodial, onchain model.

We are rolling out the updated experience on coinlist.co, and the legacy platform is now available at old.coinlist.co. On the new CoinList website, your Total balance only reflects assets in your new non-custodial wallet for supported tokens. At the moment, supported assets include USDC, USDT, and ETH.

If you held USDC, USDT, or ETH in your old CoinList wallet, you should see a Transfer option on the Wallet page next to that asset. Please use Transfer to move those funds into your new non-custodial wallet. Once completed, the Total balance will update and the funds will be available in your new wallet. If you held other tokens, these are listed under Unsupported tokens in the same Wallet page. To manage them:

1.Go to Wallet and scroll to Holdings.

2.In the Unsupported tokens section, click Manage to open old.coinlist.co. Note: This page can take up to 10 seconds to load. Please wait and do not refresh.

3.From your legacy wallet, withdraw your assets to an external walletYou can also go directly to old.coinlist.co/wallet to access your legacy wallet.